01
Hospital Infrastructure
Diagnostic Infrastructure
This includes the assessment of specialized labs and equipment necessary for accurate diagnostics. Our evaluation process involves a thorough inspection of these facilities, verifying their operational efficacy and adherence to current medical standards.
Treatment Infrastructure
Our assessment includes an in-depth review of the hospital’s adoption of cutting-edge technologies and the latest innovations in diagnostic and treatment facilities. We ensure that these technologies meet or exceed international standards, thereby supporting advanced patient care and effective treatment solutions.
Speciality Excellence
We evaluate hospitals on their ability to provide specialised facilities and equipment tailored to each of the 13 distinct medical specialities. This ensures that hospitals are equipped to deliver high-quality, specialty-specific care and treatment, reflecting advanced patient care across all areas of expertise.
02
Patient Convenience
Practo’s Hospital Excellence Rating (HER) assesses hospitals on patient convenience by focusing on non-medical amenities and accessibility features. Non-medical conveniences include cashless transactions and support for insurance reimbursement, as well as in-house kitchen and dining facilities for patient and family comfort. Adequate parking is also essential for ease of access.
Accessibility features ensure hospitals are wheelchair-friendly and include clear, floor-wise directories and signage to aid navigation. This evaluation ensures a seamless and comfortable experience for all patients.
03
Safety Measures
Ensures safety standards, including handrails along corridor walls, safe railing/support inside ward bathrooms, dry bathroom floors, medical gas supply alarm, ambulance and crash cart facility to provide a safe and secure environment. Optimal nurse-to-patient ratio and qualified doctors in critical care units.
04
Hygiene Measures
Our assessment covers rigorous hygiene practices including engineering controls to prevent infections in operation theatres, such as laminar air flow, positive pressure, temperature and humidity monitoring, HEPA filters, and sensor-enabled OT doors.
We evaluate the Central Sterile Services Department (CSSD) for unidirectional flow zoning and separation of clean and dirty areas. Cleanliness is assessed in ward rooms, private rooms, lobbies, waiting areas, and OPDs. We also review the use of sterilization techniques like ETO sterilization and autoclaves, and ensure proper biomedical waste management with separate centers for segregation, collection, and disposal.
What are the evaluation criterias of HER?
HER assesses hospitals based on numerous criteria across 13 specialities, ensuring optimal healthcare services, advanced diagnostics and treatment infrastructure, patient convenience, and stringent hygiene and patient safety standards.
05
Support Services
We assess continuous supportive care services including speech therapy, rehabilitation, physiotherapy, psychology, genetic counseling, diet and nutrition, and palliative care. These services are crucial for managing long-term chronic medical conditions and ensuring comprehensive patient support.
Specialty-wise Excellence Parameters
Operation Theatres
We assess these for advanced surgical tools and technology to ensure precise and safe surgeries. Quality facilities minimise complications and enhance patient’s safe recovery.
Endoscopy, Laser, Diathermy and Laparoscopic Facilities
Evaluated for their capability to perform minimally invasive procedures, which reduce recovery times and surgical trauma, improving overall patient outcomes.
Fluoroscopy
This is assessed for real-time imaging during orthopedic procedures, crucial for accurate implant placement and alignment, thereby enhancing surgical success and recovery.
Arthroscopy Facilities
We review these for their effectiveness in performing minimally invasive joint surgeries, which help reduce patient recovery times and improve outcomes.
Operation Theaters and Labour Room
Facilities are assessed to ensure safe delivery in complicated childbirth scenarios, critical for both maternal and neonatal health.
Laparoscopy and Hysteroscopy
Evaluated for its role in enabling minimally invasive gynecological surgeries, which decrease recovery times and improve patient comfort.
NICU and Bili Lights
Reviewed to ensure specialised care for newborns requiring intensive attention, thereby improving survival rates and long-term health outcomes.
Dialysis Facilities
Assessed to ensure they provide effective treatment for kidney failure, essential for managing chronic conditions and improving patients' quality of life.
Cystoscopy, Ureteroscopy and Extracorporeal Shockwave Lithotripsy (ESWL) Facilities
We evaluate these for their ability to diagnose and treat urological conditions, crucial for managing and monitoring genitourinary tract health.
EEG, EMG and NCS
This is assessed for its role in monitoring brain activity to diagnose and manage neurological disorders, crucial for effective treatment planning.
Neuro-Interventional Cath Lab
Reviewed to ensure it provides advanced treatment options for brain and spine conditions, such as aneurysms and stroke, improving patient outcomes.
Cardiac Cath Labs
Assessed for their role in diagnosing and treating cardiovascular diseases through imaging and catheter-based procedures, essential for effective heart care.
Cardiopulmonary Bypass Machines and Intra-aortic Balloon Pump
Evaluated to ensure they maintain blood circulation and oxygenation during cardiac surgeries, enhancing patient safety and surgical success.
LASIK
Reviewed to assess its effectiveness in corrective eye surgery, improving vision and reducing dependence on corrective lenses.
Phacoemulsification
Evaluated for its role in cataract removal, which enhances vision and improves quality of life for patients.
Retinal Laser
Assessed for its ability to treat retinal disorders, preserving and enhancing vision.
Dialysis Units
Assessed to ensure they provide essential treatment for kidney failure, managing chronic conditions and supporting patient well-being.
Pulmonary Function Testing
Reviewed to evaluate lung function, aiding in the diagnosis and management of respiratory conditions.
Diabetic, Rheumatoid and Geriatric Clinics
Checked for presence of infrastructure to manage or treat these chronic diseases.
Audiometry, BERA and OAE
Evaluated for its role in assessing hearing loss it is crucial for diagnosing and treating auditory disorders. Services include an audiometry room, BERA and OAE screening tests, and speech therapy.
Surgical Microscopes, Balloon Sinuplasty Systems, Video Stroboscopes, Coblator and Surgical Navigation Systems
Assessed to enhance precision in ENT surgeries, improving outcomes and patient recovery. We also evaluate the use of ENT surgical microscopes, balloon sinuplasty systems, video stroboscopes, coblator surgery systems, and surgical navigation systems.
Nasal Endoscopy and Narrow Band Imaging
We ensure the availability and quality of diagnostic facilities such as endoscopy (nasal endoscope) and narrow band imaging.
Chemotherapy
Ensure presence of hood for mixing medication, dayxare facility for chemotherapy infusion. Also, presence of infrastructure for genetic counseling and psychological support services.
Surgical Oncology
Check for advanced options like robotic surgical systems (DaVinci) to remove the cancer cell in its entirety with minimal postoperative complications.
Radiation Therapy
Ensure multiple path-breaking radiation therapy platforms that deliver the highest quality external beam radiation and brachytherapy such as Linac with ABC, IGRT, IMRT, SBRT, SRS solutions.
Haematology and Bone Marrow Transplant
Presence of facilities tp treat and manage a wide range of benign and malignant diseases that affect the blood cells.
PICU, NICU and Paediatric Emergency
Evaluated to ensure it provides specialized care for critically ill or premature infants, improving survival rates and developmental outcomes.
Immunisation Rooms and Isolation Units for Communicable Diseases
Assessed to ensure timely vaccinations, which protect children from preventable diseases and support overall public health.
Physiotherapy, Speech Therapy and Nebulisation
Evaluated for the availability and quality of physiotherapy, speech therapy, and nebulisation facilities to provide comprehensive care for children.
Pulmonary Function Testing Lab and Rehabilitation
Reviewed for its effectiveness in treating chronic lung diseases, as well as improving quality of life and functional capacity.
Bronchoscopy (EBUS) and Thoracoscopy
Assessed to ensure they allow for direct examination and treatment of the airways and lungs, which is essential for diagnosing and managing respiratory conditions.
ECMO
Ensured the presence of Extracorporeal Membrane Oxygenation, a type of artificial life support that can help a person whose lungs and heart aren’t functioning correctly. It aids the heart and lungs in resting and healing from respiratory infections, heart attacks, or trauma.
ICD Drainage and Thoracocentesis
Checked for the availability of a procedure room with facilities for ICD drainage and thoracocentesis to be performed under local anesthesia.
Medical Infrastructure
Andrology Lab, Embryology Lab, ICSI Lab and IVF Procedure Room: Evaluated for the andrology lab, embryology lab, ICSI lab, and IVF procedure room, all crucial for their roles in fertilisation, embryo development, and successful IVF procedures.
Specialist Services
Assessed for the availability and expertise of gynecologists, embryologists, anesthetists, andrologists/urologists, and psychologists/counselors, ensuring comprehensive support and care throughout the IVF process.
Business Name
Address
BHIVE, BTM Layout, Bengaluru,
Karnataka 560068
Privacy Policy | ALL RIGHTS RESERVED
What are the evaluation criterias of HER?
HER assesses hospitals based on numerous criteria across 13 specialities, ensuring optimal healthcare services, advanced diagnostics and treatment infrastructure, patient convenience, and stringent hygiene and patient safety standards.
Hospital Infrastructure
Diagnostic Infrastructure
This includes the assessment of specialized labs and equipment necessary for accurate diagnostics. Our evaluation process involves a thorough inspection of these facilities, verifying their operational efficacy and adherence to current medical standards.
Treatment Infrastructure
Our assessment includes an in-depth review of the hospital’s adoption of cutting-edge technologies and the latest innovations in diagnostic and treatment facilities. We ensure that these technologies meet or exceed international standards, thereby supporting advanced patient care and effective treatment solutions.
Speciality Excellence
We evaluate hospitals on their ability to provide specialised facilities and equipment tailored to each of the 13 distinct medical specialities. This ensures that hospitals are equipped to deliver high-quality, specialty-specific care and treatment, reflecting advanced patient care across all areas of expertise.
Patient Convenience
Practo’s Hospital Excellence Rating (HER) assesses hospitals on patient convenience by focusing on non-medical amenities and accessibility features. Non-medical conveniences include cashless transactions and support for insurance reimbursement, as well as in-house kitchen and dining facilities for patient and family comfort. Adequate parking is also essential for ease of access.
Accessibility features ensure hospitals are wheelchair-friendly and include clear, floor-wise directories and signage to aid navigation. This evaluation ensures a seamless and comfortable experience for all patients.
Safety Measures
Ensures safety standards, including handrails along corridor walls, safe railing/support inside ward bathrooms, dry bathroom floors, medical gas supply alarm, ambulance and crash cart facility to provide a safe and secure environment. Optimal nurse-to-patient ratio and qualified doctors in critical care units.
Hygiene Measures
Our assessment covers rigorous hygiene practices including engineering controls to prevent infections in operation theatres, such as laminar air flow, positive pressure, temperature and humidity monitoring, HEPA filters, and sensor-enabled OT doors.
We evaluate the Central Sterile Services Department (CSSD) for unidirectional flow zoning and separation of clean and dirty areas. Cleanliness is assessed in ward rooms, private rooms, lobbies, waiting areas, and OPDs. We also review the use of sterilization techniques like ETO sterilization and autoclaves, and ensure proper biomedical waste management with separate centers for segregation, collection, and disposal.
Support Services
We assess continuous supportive care services including speech therapy, rehabilitation, physiotherapy, psychology, genetic counseling, diet and nutrition, and palliative care. These services are crucial for managing long-term chronic medical conditions and ensuring comprehensive patient support.
What is Practo's Hospital Excellence Rating (HER)?
Introducing the first-of-its-kind initiative, Practo's Hospital Excellence Rating (HER) is now part of the Practo Assured network, setting a new benchmark in healthcare transparency. Inspired by NABH audits and WHO safety guidelines, this industry-first scoring system thoroughly evaluates every speciality, ensuring a comprehensive assessment. Hospitals undergo rigorous audits conducted by expert biomedical engineers, doctors, and specialists, who provide detailed feedback for continuous improvement.
Only those scoring 4 and above on a 5-point scale earn the prestigious Practo Assured designation, reflecting our unwavering commitment to global healthcare excellence.
What is Practo's Hospital Excellence Rating (HER)?
Introducing the first-of-its-kind initiative, Practo's Hospital Excellence Rating (HER) is now part of the Practo Assured network, setting a new benchmark in healthcare transparency. Inspired by NABH audits and WHO safety guidelines, this industry-first scoring system thoroughly evaluates every speciality, ensuring a comprehensive assessment. Hospitals undergo rigorous audits conducted by expert biomedical engineers, doctors, and specialists, who provide detailed feedback for continuous improvement.
Only those scoring 4 and above on a 5-point scale earn the prestigious Practo Assured designation, reflecting our unwavering commitment to global healthcare excellence.
Privacy Policy | ALL RIGHTS RESERVED
Address
BHIVE, BTM Layout, Bengaluru,
Karnataka 560068
